Política de reembolso

Return & Refund Policy

Thank you for shopping at [Your Store Name]. We want you to be 100% satisfied with your purchase. If you are not entirely satisfied, we're here to help.

1. Return Eligibility

This policy applies to all products purchased from the JABO BAIT BOAT official website jabobaitboat.com

Exclusions

The following items cannot be returned or exchanged:

*   Items on sale or clearance.

*   Opened software or digital downloads.

*   Gift cards.

 2. Return Timeframe

You have 20 days from the date you receive your item to request a return or exchange. Requests beyond this period will not be accepted.

 3. Return Conditions

To be eligible for a return, your item must be:

*   Unused, unwashed, and undamaged.

*   In its original packaging, with all tags, accessories, and free gifts attached.

*   Accompanied by proof of purchase, such as your order number or shipping confirmation email.

4. Return Process

Please follow these steps:

1.  Contact Us: Within the return timeframe, email us at [Your Customer Service Email] or submit a request via our Contact Us page. Please provide your 【Order Number】, 【Product Name】, and 【Reason for Return】.

2.  Await Authorization & Instructions: Our customer service team will review your request and email you a Return Authorization and detailed shipping address instructions within 【48 hours】.

3.  Ship the Item: Please pack the item securely and ship it to the address provided. We recommend purchasing shipping insurance and using a trackable shipping service.

4.  Processing & Refund/Exchange: Once we receive and inspect the item, we will notify you via email. If your return is approved, we will process your request promptly.

 5. Refunds

Processing Time: Refunds will be processed within 【7】business days after our approval.

* Payment Method: Your refund will be credited to your original method of payment.

*Please note that shipping and handling fees are non-refundable (unless the return is due to our error).

* Refund Amount: You will be refunded the purchase price of the item(s) if they meet the return conditions.

 6. Exchanges

If you need to exchange an item (e.g., for a different size or color), please specify this in your initial request. Exchanges are subject to the availability of your desired item.

7. Shipping Costs

* Return Shipping: The customer is responsible for return shipping costs.

* Exchange Shipping: If the exchange is due to our error (e.g., wrong item shipped, defective product), we will cover all shipping costs.

 8. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately (with photos as evidence). We will arrange a free exchange or full refund and cover all associated shipping costs.

 9. Contact Us

If you have any questions about our Returns and Refunds policy, please contact us:

*   Email: jaboboat@foxmail.com

*   Business Hours: [Monday - Friday, 9:00 AM - 9:00 PM (EST)]